When your account is locked, a locked account notification will be sent to your registered Patricia email.

  • Check your email for the locked account notification and click the unlock button.
  • Fill out the required field with the last 4-digits of your BVN, upload a clear copy of your Government-issued ID (International Passport, Voters Card, Driver's License. National Identity Card, NIN Slip).
  • Please upload a picture of you holding a white paper with the words "Patricia" and today's date on it. Submit your request and await feedback in your email.
  • If you cannot find the locked account notification, kindly follows these steps:

For further inquiries and/or questions, please reply to this email or click on this link to raise a ticket